Whether you are a Digi customer, channel partner, distributor, or solution partner, Digi Technical Services is at the ready to offer an exceptionally broad range of support services to help you resolve issues, create innovative products, and get to market faster with higher-quality solutions. From simple installation and configuration questions to in-depth consulting, Digi has the expert resources and prompt response you need to succeed.
Digi Base Support:
This entry level of support is included in the purchase of your registered Digi product. It is ideal for smaller-scale projects and independent “do-it-yourself” customers who need only basic assistance. With Base Support, your case gets a response from Digi’s experts within 24 business hours. Device Configuration. Services include :
Email Support
- Device Configuration Assistance
- Device Connectivity Support
- Feature/Functionality Inquiries
- Firmware Upgrade Assistance
- RA Assistance
- Bug Reporting
Digi Expert Support:
- All Digi Base Services
- Plus Priority Case Response
- Phone Support
- Customer Portal
- Network Troubleshooting
- Solution Troubleshooting
- Integration with third party Devices
- Code Debugging/Support
- Best Effort Support for EOL and non-warranty Products
対応製品 | STM32MP1 |
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